Refund Policy
Our refund policy is designed to ensure customer satisfaction. Please read the following to understand the terms and conditions regarding refunds.
14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee on all new subscriptions. If you are not satisfied with Eynable for any reason within the first 14 days of your initial purchase, you are eligible for a full refund. No questions asked — just reach out to us, and we'll process it.
Eligibility & Exceptions
Our refund policy applies under the following conditions:
- New Subscriptions: Applies only to your first subscription purchase.
- Renewals: Automatic renewals are generally non-refundable. Please cancel your subscription before the renewal date if you do not wish to continue.
- Abuse: We reserve the right to deny refunds if we detect abuse of our policy or violations of our Terms of Service.
How to Request a Refund
To request a refund, please contact our support team via email. Provide your account details, the email associated with the purchase, and the date of purchase.
Processing Time
Once approved, refunds are typically processed within 3-5 business days. The funds will be returned to your original payment method. Please note that your bank or credit card issuer may take additional time to post the refund to your account.
Contact Us
Ready to request a refund or have questions? Contact us at support@eynable.com.